We respect your privacy and take the security of your personal information seriously. This page explains exactly what data Pak Arcade collects, why we collect it, how it is used and what rights you have over it.
Six core principles that guide every data decision we make at Pak Arcade — from the moment you register to the last session you play.
Every page on the Pak Arcade platform — from the game lobby to the cashier — is served over HTTPS with SSL encryption. Your login details, PKR payment information and personal data are protected in transit at all times.
Pak Arcade does not sell, rent or trade your personal information to third-party marketers under any circumstances. Your data is used to operate your account and improve your experience on the platform — nothing else.
We only collect the information that is genuinely needed to operate your account, process PKR deposits and withdrawals, and keep the platform secure. We do not collect data that serves no clear purpose for your account or experience.
Player data stored on Pak Arcade's systems is protected by access controls, encrypted at rest and subject to regular security reviews. Access to personal data is restricted to staff and service providers with a legitimate need.
You have the right to access, correct and request deletion of your personal data. You can also ask us to restrict how we process your information or object to certain types of processing. These rights are available to all registered players.
In the unlikely event of a data security incident that affects your personal information, Pak Arcade will notify affected players and take immediate steps to contain and investigate the breach, in line with our security obligations.
Pak Arcade ("we", "us", "the platform") is committed to protecting the privacy and personal data of every person who uses our gaming platform. This Privacy Policy sets out in plain language what information we collect when you visit the Pak Arcade website, create an account, make a PKR deposit, play games or contact our support team.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page. Together these documents describe the full framework under which your account and data are managed. If you have questions about anything in this policy, you are welcome to contact us through your account dashboard.
We review this Privacy Policy regularly and update it whenever our practices change in a meaningful way. The "Last Updated" date at the top of this page will always reflect the most recent revision. We recommend checking this page periodically, particularly if you have been a registered player for some time.
The personal data we collect falls into the following categories:
When you create a Pak Arcade account, we ask for basic information needed to set up and verify your account. This includes your full name, date of birth, email address and mobile number. This data is required — without it we cannot open an account for you.
To comply with age verification and fraud prevention requirements, we may ask you to submit a copy of a valid national identity document and, where applicable, proof of address. This data is handled with an additional layer of care and is only accessed by authorised staff during the verification process.
We record all financial activity on your account including PKR deposits, withdrawals, bonus credits, game wagers and balance adjustments. This transaction history is available to you in full through your account dashboard at any time.
We collect data about your activity on the platform including the games you play, session durations, bet sizes and game outcomes. This data is used to personalise your experience, power our responsible gaming tools and detect unusual patterns that may indicate fraud or problem gambling.
When you access Pak Arcade, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type and the pages you visit. This data is used for security, fraud detection and platform performance monitoring.
If you contact our support team or respond to a platform notification, we retain a record of that communication. This helps us resolve disputes fairly and improve our customer service over time.
The table below summarises the main purposes for which we use your personal data and the type of data involved in each case.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity verification data |
| Processing PKR deposits and withdrawals | Transaction data, payment method data |
| Fraud prevention and security monitoring | Technical data, transaction data, gaming activity |
| Responsible gaming tools | Gaming activity data, session data |
| Customer support and dispute resolution | Communications data, transaction data |
| Platform improvements and personalisation | Gaming activity data, technical data |
| Sending account notifications and updates | Registration data (email, mobile number) |
| Promotional communications (where consented) | Registration data, gaming activity data |
We do not use your personal data for any purpose not listed above without first updating this Privacy Policy and, where required, obtaining your consent.
For each purpose described in Section 3, we rely on one of the following legal grounds to process your personal data:
Pak Arcade does not sell your personal data. We share data only with the following categories of third-party service providers, and only to the extent necessary for the stated purpose:
We may also disclose personal data where required by law, a court order or a legitimate request from a law enforcement authority. In such cases, we will disclose only the minimum data required to comply with the request.
All financial transactions on Pak Arcade are denominated in PKR. Payment methods currently supported include JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfers, debit and credit cards, and other supported mobile wallets.
Pak Arcade does not store full card numbers on its own servers. Card payments are processed through PCI-DSS compliant payment gateways. Only a masked version of your card or account reference is retained on our system for your transaction history. Full payment credentials are held by the payment provider, not by Pak Arcade directly.
When you request a withdrawal, we verify that the destination payment method matches the name on your Pak Arcade account. This is a security measure to prevent funds being sent to unverified third-party accounts and is part of our standard fraud prevention process.
Pak Arcade uses cookies and similar tracking technologies to operate the platform, remember your session, analyse usage patterns and deliver a smoother experience across visits. The main categories of cookies we use are:
Most web browsers allow you to control cookies through the browser settings. You can choose to block or delete cookies, though doing so may affect your ability to use certain features of the Pak Arcade platform, including maintaining an active login session.
We retain your personal data for as long as your account remains active and for a defined period after closure. Specific retention periods for different categories of data are as follows:
When data is no longer required, it is deleted or anonymised in a secure manner. You may also request early deletion of your data as described in Section 10, subject to any legal retention obligations that prevent immediate deletion.
Protecting your personal data is a core operational responsibility at Pak Arcade. The security measures we maintain include:
Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe by choosing a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been accessed without your permission, contact support immediately and change your password.
As a registered Pak Arcade player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us through your account dashboard or via the support team.
You can request a copy of all personal data we hold about your account at any time.
If any data we hold about you is inaccurate or out of date, you can ask us to correct it.
You may request deletion of your personal data, subject to legal retention requirements.
You can object to processing based on legitimate interests, including direct marketing.
You may ask us to limit how we use your data while a dispute or review is ongoing.
You can request your data in a structured, machine-readable format for personal use.
We aim to respond to all data rights requests within 30 days. In cases of complexity or high volume, we may require up to an additional 60 days and will notify you of any extension within the initial 30-day period. We will not charge a fee for reasonable requests.
Pak Arcade is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the account registration and withdrawal process. If we discover that an account has been registered by a person under 18, that account will be closed immediately, any balance will be returned to the deposit source and all associated personal data will be deleted.
If you believe that a minor has registered on the Pak Arcade platform, please contact support immediately so that the matter can be investigated and resolved without delay.
Pak Arcade may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform message.
We encourage you to review this page periodically. Continued use of the Pak Arcade platform after a policy update constitutes acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support to close your account and request data deletion.
If you have any questions about this Privacy Policy, wish to exercise one of your data rights or want to report a privacy concern, please contact the Pak Arcade support team through your account dashboard. You can also find answers to common account and privacy questions on the FAQ page.
We take all privacy queries seriously and aim to respond within 5 working days. For formal data rights requests, please include your registered email address and a clear description of your request so we can locate your account and process your request efficiently.
Now that you know how we protect your information, join thousands of players enjoying slots, fish games, bingo and live casino — all in PKR, all on one platform.